Case Studies
ED Wait Time & System Transformation
Reduced ED wait times by 65%, increased staff well-being by 27% and boosted Trust in leadership by 30%.
Program Review and Cultural Transformation
Transformed team culture and improved staff engagement and satisfaction by over 50%
Established Corporate Process Redesign Office
Office achieved ROI within 20 months, delivering significant sustainable improvements in quality and savings exceeding $2M annually.
Strategic Planning & Enterprise Risk Management
Developed a 5-year strategic plan for the hospital and an Enterprise Risk Management framework.
Ambulatory Care Redesign
Implemented an Ambulatory Care Model enhancing patient experience, accessibility and operational efficiency across hospital programs and clinics
Patient Experience Strategy
Created a Patient Experience Strategy that initiated a cultural transformation towards Patient and Family Centred Care